Refund Policy

At Zenith Math Study, we strive to ensure that our customers are satisfied with their purchases. However, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the conditions under which you may be eligible for a refund.

1. Refund Eligibility

We offer refunds for course purchases under the following conditions:

• Timeframe: Refund requests must be made within 7 days of the purchase date.
• Course Access: If more than 20% of the course has been completed, the refund will not be processed.
• Technical Issues: If you are unable to access the course due to technical difficulties on our end and the issue cannot be resolved, you may be eligible for a refund.

2. Non-Refundable Items

The following purchases are non-refundable:

• Courses that have been accessed beyond 20% completion.
• Courses purchased on sale or at a discounted price.
• Custom or personalized services provided through the platform.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at zenithmathstudy@gmail.com with your order details, including the purchase date and course name.
2. Provide a brief explanation of why you are requesting a refund.
3. Our team will review your request and respond within 5 business days.

4. Refund Processing

Once your refund request is approved:

• The refund will be processed to the original payment method used during the purchase.
• Refunds typically take 7-10 business days to reflect in your account, depending on your bank or payment provider.

5. Exceptions

In some cases, partial refunds may be offered at our discretion based on the specific circumstances of the request.

6. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the date of the last revision will be indicated at the top. Continued use of our services following any changes constitutes acceptance of the updated terms.

If you have any questions or concerns regarding our Refund Policy, please contact us at zenithmathstudy@gmail.com